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Customer FAQ's How will the recent changes on the RAPID website affect my previous orders or documents? How do I order a product or service from RAPID? How do I order more than one product? What is Product specific ordering? What is information sharing between products? How do I select the product to order and choose the provider to order from? What is the "View Transaction Report" button? What is the Documents navigation button? How can I batch print documents? How do I order for multiple branches? Do I have to re-key data if I am ordering more than one product? When performing a Service Search, how do I sort my orders by branch? What is the * mean in the branch location field? Where are product descriptions? What does the diamond indicate? What is the Product Description button? What is the Data Upload button? What Service Providers are available for an order? How can I print or view documents? What is the RAPID transaction number? How do I order a new service or start a new transaction? What is the "Has Documents" check box on the Service Search page? How do I use the "Provider Name" search field on the Service Search page? What is the “Add/Edit Seller & Buyers” button on the order pages? What is the “Add/Remove Other Parties” button on the order pages? What is the "Add Event" button on the Service Detail page? How does the zip code work? What is the County Pick List page? What is the “ Current Status” on the Service Search Results page? What is the Turn Time? Why are my document logos and signatures missing when viewed with Adobe? General FAQ's What is RAPID? Why was RAPID formed? Does RAPID have a Security Statement? What are the security levels for users? How do I access RAPID help?
The changes on the website will not effect previous orders or documents. Only minor enhancements were made to give users additional functionality and streamline ordering products by our Customers. To order a product or service, the user starts on the Service Search page and selects the "Order Products" button on the navigation bar. The Order Product page displays allowing the user to select the product. By clicking on the product folder, the specific order pages for the selected product display. Once the necessary information is entered on the order pages, the user clicks the “Done” button, and returns to the Order Products page. To submit the order(s) to RAPID for routing to the selected provider, the user clicks the “Submit” button. If a user would like to order more than one product, simply click the appropriate product folder and fill out the applicable fields on the order pages. When finished, click the "Done" button at the bottom of the page. This returns to the Order Products page. From here, simply select the second, third, etc. product folder and fill out the applicable fields on the corresponding order pages. Information entered on previous order pages displays on the current order pages. When the information is entered, select the "Done" button at the bottom of the page. Once the user has selected all of the products to order, click the "Submit" button on the Order Products page. What is Product specific ordering? Product specific ordering is a quick and easy way to order products on RAPID. A customer can select which product to order and enter only the necessary information for that product. This eliminates the necessity of entering information not required for a specific product. This is especially helpful to our customers who are only ordering one product. The information entered for one product displays on all other product pages where the information is applicable. This allows the user to enter the information only once, which saves time and money. You are able to first select your favorite Provider, then view and select from the list of products that the particular Provider offers. Or you could first choose the product you require then view and select from the list of Providers who offer that particular product. When you know the Service Provider to order from: using the Service Provider drop down menu a user can select which service provider they would like to perform the service. The Product List will fill with all products available from the selected Service Provider. When you know the Product to be ordered: from the Service Provider drop down menu, select ‘Select Product by Provider’. The Product List will fill with all products. Once the product is selected from the Product drop down menu, the Provider List will fill with all providers who offer the selected product. After your order has been submitted, we offer a "View Transaction Report" button. This allows the user to check the status of the order immediately after submitting. This is especially helpful to those customers who are ordering credit and flood products that return and require immediate status. The Documents button allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are easily retrieved for viewing or downloading. Users can now select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents. The Documents button allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are easily retrieved for viewing or downloading. Users can select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents. How do I order for multiple branches? RAPID offers a branch selection feature on the Order Products page. This is specifically for customers who order for multiple locations or branches. This also eliminates the need to maintain more than one RAPID user name and password! When ordering for a different location, select the appropriate location name in the drop down menu and submit orders. No. Information is shared when ordering multiple products. The information entered for one product displays for all other product pages where the information is applicable. This allows the user to enter the information such as the property address, buyer and seller names, and loan information, only once, which saves time and money. When performing a Service Search, how do I sort my orders by branch? If no sort orders are selected on the Service Search page, the default sort order on the Service Search Results page is by transaction number. The transaction number is displayed in a xxxxx-xxxxx format. The first set of numbers represents the unique RAPID Company ID for the customer (branch). So the default search returns the list of orders in branch order. The leading * in the branch location menu selection denotes the default branch for the current user. To select the default branch location, the user can type a ‘* ’ in the Branch/Location drop down menu, and the default branch displays. Where are product descriptions? Product descriptions are available from the Products and Services link on the RAPID home page and online when ordering a product via the “Product Description” button. When entering information, the diamond indicates a required field for that web page. The Product Description button located to the right of the product on the Service Orders page displays the selected product’s description. This gives the user a better understanding of the product to be ordered. What is the Data Upload button? The Data Upload feature allows users to upload a specific file type into RAPID. By uploading a file, several of the data fields necessary to order a product is populated automatically. Calyx and FNMA1003 data files can be uploaded to RAPID. To use, click the Data Upload button. After selecting the file type and entering the filename, click the Upload button. The file is added to RAPID. This allows the user to upload transaction data into RAPID without having to re-key the information. Once the file is uploaded, the user can search for the transaction and order services. Only service providers that provide service in the area of the property (by state and county) display as a provider choice. Documents can be viewed or printed by two methods. One method is via the Service Search page. Any transaction that has documents posted to the repository will show a document icon on the Service Search Results page. To access the document, click the document icon. On the next page, select the document that you would like to view or print. To see a list of all transactions that have documents, perform a search with the "Has Documents" item checked. The second method documents can be viewed or printed is via the Documents navigation. The Documents module allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are now more easily retrieved for viewing or downloading. Users can now select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents. What is the RAPID transaction number? The RAPID transaction number is the order or job number for the service order assigned by RAPID. The RAPID transaction number is formatted as 10100 - 0001. When searching, the user can type in the full number or a partial number. If a partial number is entered, the application will assume that the user is only putting in the numbers after the dash. The first five characters denote the customer id number placing the order. The second four characters denote the unique order id assigned by RAPID when the order is submitted. To order a new service, select the "Order Products" navigation button. The "Has Documents " check box can be used to limit your search to include only orders with documents returned by the Provider. To use the ”Provider Name” search field, type the full or partial name of the Provider to whom the order was assigned. For example, to find all orders assigned to XYZ Appraisal, type "xyz" or "xyz appraisal" in the “Provider Name” search field. Any orders with that Provider (or any other Providers that begin with xyz, in the case of a partial name search) would show on the Service Search Results page. The Add/Edit Sellers & Buyers button on the Order Page allows the user to add additional sellers or buyers to the order. When entering information, the diamond indicates a required field. The Add/Remove Other Parties button on the Order Page allows the user to add or remove other parties to the order. Examples of Other Parties are Lenders, Real Estate Agents, Attorneys, etc. When entering information, the diamond indicates a required field. The "Add Event" button adds events to an existing order. There are three events to choose from: Comment Event, Cancel Event or Complete Event. The Comment Event communicates additional information to other parties that view the transaction. This function changes the status of an order from Open to Completed with the Complete Event or Open to Canceled with the Cancel Event. If an address with a 5-digit zip code is an automatic hit in our system, the address is "scrubbed" and the 4 digit postal code is added to the 5-digit zip code. What is the County Pick List page? RAPID displays a county pick list based on the state entered for the property. For example, if you incorrectly spell the name of a county, the pick list will display on the next page and allow the user to pick the correct county. This feature allows only service providers who provide services in the area of the property location to display on the Order pages. The county names displayed in the County Pick List page do not include punctuation. For example, the Texas County, ‘Ft. Bend’ will display as ‘FTBEND’. The service status is "Received" when the order status is New, In Progress, or Assigned to Provider. The service status is "Routed" when the order has been routed to the appropriate service provider. The service status is “Confirmed” when the order is accepted by the appropriate service provider. The service status is “Rejected” when the order is not accepted by the appropriate service provider. The service status is “Cancelled” when the order is cancelled by the appropriate service provider. The service status is “Closed” when the order is completed by the appropriate service provider. A Turn Time report is available on RAPID. Users can generate a turn time report for all products or specific products. Turn Time starts calculating when the RAPID Exchange receives an order request from a Customer and ends when the RAPID Exchange receives a product from the Service Provider or a Complete Service event from either the Customer or Service Provider. Turn Time is measured in number of days, excluding weekends. For Example: If an order is placed by a Customer on Tuesday and completed by the Service Provider on Friday The Turn Time would be three days. If an order is placed on Friday and the product is returned on Monday the Turn Time would be 1 day. If an order is placed on Thursday and the product is returned on Monday the turn time would be 2 days. To resolve the issue of logos and signatures not appearing when the document is viewed with Adobe Acrobat Reader, perform the following steps. In Adobe Acrobat Reader:
The message shown above will display
The first time a RAPID document is viewed with Adobe Acrobat Reader after making the above mentioned change, the following changes in the settings need to be made:
The message shown above will display
Once this has been done, RAPID documents will open with Adobe Acrobat Reader in a separate window. While Adobe is opening the RAPID document a message box will display "File Downloading...". RAPID is a secure business-to-business electronic commerce exchange used to order, status and deliver real estate settlement services. The RAPID exchange provides access to a variety of Service Provider Customers (lenders, Realtors, builders and relocation companies) with common capabilities at much lower cost by using a shared, multi-platform public infrastructure rather than a private one. Traditionally, Service Providers (title and escrow companies, flood information providers, appraisal firms, etc.) designed, developed and deployed their own technology tools in an effort to gain a competitive advantage by engaging customers electronically. Now that electronic commerce has moved from an advantage to a necessity, Service Provider Customers want a one-stop solution that provides freedom of choice and the ability to order multiple products and services from more than one company. As a result, RAPID was formed to establish a common electronic commerce standard to meet the ongoing demands of the Credit Union Industry. The bottom line: RAPID is a direct result of listening to Service Provider Customers and responding to their requests. We're all about open minds, not closed systems. Does RAPID have a Security Statement? RAPID is committed to providing the Credit Union Industry with the leading secure electronic commerce network. RAPID provides an electronic commerce environment that complies with industry standard security technology and practices to ensure the security and privacy of each transaction. RAPID is the Internet based system designed and created to provide RAPID's customers the ability to order, status and receive products that facilitate the real estate closing process. In order to ensure the security and privacy of the transactions conducted on RAPID, a combination of widely accepted security methods are utilized, including firewall security, Digital Certificates and Secure Socket Layer (SSL), and username and password protection for access to the RAPID site. RAPID's firewall system provides the RAPID web servers with secure access to the public Internet. It also protects the RAPID network from unauthorized access. RAPID utilizes firewall technology from CISCO Systems, which offers the following information: "Cisco's Firewall series ensures high security through its adaptive security algorithm (ASA) and the use of stateful information. Each time a TCP connection is established for inbound or outbound connections through the Firewall, the information about the connection is logged in a stateful session flow table. The table contains the source and destination addresses, port numbers, TCP sequencing information, and additional flags for each TCP connection associated with that particular connection. This information creates a connection object in the Firewall series. Thereafter, inbound and outbound packets are compared against session flows in the connection table and are permitted through the Cisco Firewall only if an appropriate connection exists to validate their passage. This connection object is temporarily set up until the connection is terminated. "For security, the ASA takes the source and destination addresses and ports, TCP sequence numbers, and additional TCP flags and hashes the IP header information. The hashing acts like a fingerprint--it creates a code that uniquely identifies the client initiating the inbound or outbound connection. In order for hackers to penetrate the firewall to an end client, they would have to obtain not only the IP address, but also the port number and the TCP sequence numbers and additional IP flags. This scenario is very unlikely because Cisco's Firewall series randomizes the TCP sequencing numbers for each session. Lastly, the connection object is terminated when the session is over." RAPID utilizes Digital Certificates and SSL technology to ensure secure transmission of user information. Netscape Communications Corporation developed SSL technology, the industry-standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities. SSL comes in two strengths: 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Most browsers support 40-bit SSL sessions, and the latest browsers enable users to encrypt transactions in 128-bit sessions - trillions of times stronger than 40-bit sessions. RAPID utilizes 128-bit encryption in transmission of all data. Digital Certificates and SSL technology is the standard security technology for data transmitted to and from the leading Internet browsers. The SSL technology encrypts the data transmitted and received from the browser to the web server. The SSL technology utilized by RAPID ensures the user that unauthorized parties cannot access their information. The RAPID web site utilizes usernames and passwords to identify each unique user on the RAPID network. Each RAPID user is assigned a unique username and password that identifies them on the network and ensures the user that their information and transactions will be kept secure and separate from other RAPID users. The combination of these three technologies allows RAPID to provide its customers with the most commonly accepted security measures and a secure method of conducting electronic commerce. RAPID is committed to protecting your privacy. We do not sell, trade, disclose or rent your personal or transaction information to others. We recognize that when you choose to provide us with information about your company or your customers, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put this Privacy Statement in place to protect your personal information. RAPID welcomes comments and questions on this statement. We are dedicated to protecting your personal information, and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. What are the security levels for users?
There are three security features that can be set for a user: Add Orders, Company-Wide Viewing, and Administration. Add (New) Orders allows the user to input orders and add service requests to existing order. If this right is not selected or is removed, the user can only view information about orders. Company-Wide Viewing allows the user to see all orders placed for their company. If not selected the user can only see the orders that they have placed. Administration allows the user to modify and add users to RAPID. The RAPID Customer and Provider User Guides are accessible online from the Training link on the RAPID home page. |
